Exclusive Prelaunch Access — Join the Private Waitlist
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Exclusive Prelaunch Access Join the Private Waitlist
LUXXE — SERVICE POLICIES
Last Updated: 12/11/2025
A refined overview of our client guidelines, designed to ensure a smooth, professional, and elevated experience for every appointment.
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Table of Contents
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Booking and Scheduling
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Rescheduling Policy
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Cancellation Policy
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Refund Policy
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Arrival and Access Requirements
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Professional Standards
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Attire Expectations
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Service Scope
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Safety and Conduct
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Privacy and Confidentiality
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Payments
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Client Acknowledgment
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Updates to Policies
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Contact Information
1. Booking & Scheduling
• Bookings are offered on a first-come basis. • Clients may request specific team members, but availability is not guaranteed. • Arrival windows are generally 15–30 minutes depending on traffic and location. • Extended sessions may require prior approval to ensure staff safety and scheduling efficiency.
2. Rescheduling Policy
• Rescheduling is permitted with 72 hours’ notice. • Requests made within 72 hours may carry a rescheduling fee. • Multiple last-minute changes may limit future scheduling priority.
3. Cancellation Policy
• Cancellations with 24+ hours notice incur no penalty. • Cancellations made within 24 hours may be subject to a fee to compensate staff for reserved time. • No-shows or same-day cancellations may require full or partial payment.
4. Refund Policy
Because LUXXE provides scheduled professional time, refunds are generally not issued after services are completed. Partial or full credits may be offered at LUXXE’s discretion in special cases.
5. Arrival & Access Requirements
• Clients must ensure safe, clear access to the service area. • Pets should be secured unless otherwise discussed. • Hazardous environments may result in service refusal.
6. Professional Standards
LUXXE maintains strict hospitality-grade expectations: • Respectful, safe environment • No inappropriate requests • No physical contact with staff • Staff may pause or end a session if boundaries are not respected This ensures safety and comfort for both clients and professionals.
7. Attire Expectations
LUXXE offers aesthetic and luxury-themed attire options depending on the chosen experience. • All attire is within PG-13 public-facing guidelines for the website. • Specific attire selections occur privately after booking. • Staff always choose attire within their personal comfort level and company policy. (Your full internal attire policies remain private and are not displayed here.)
8. Service Scope
LUXXE provides premium housekeeping and hospitality tasks. Examples include: • Surface wiping & general cleaning • Tidying & light organizing • Bedroom, kitchen, and living room reset • Hospitality-style ambiance details Deep cleaning tasks (e.g., heavy scrubbing, ladders, yard work) may require additional approval or may not be available.
9. Safety & Conduct
• LUXXE professionals may leave immediately if they feel unsafe. • Harassment, threats, or boundary violations will end the session with no refund. • Illegal activity on-site results in immediate termination of service.
10. Privacy & Confidentiality
LUXXE upholds strict discretion: • Client information is never sold or shared. • Staff identities are protected. • Photos or video during sessions are prohibited unless explicitly approved between client and management. (Private media policies are handled separately in your internal contracts.)
11. Payments
• Payments must be completed through approved LUXXE channels. • Tipping is optional and appreciated but never required. • Chargebacks without valid cause result in account suspension.
12. Client Acknowledgment
By booking with LUXXE, clients confirm that: • They are 18+ • They understand LUXXE’s professional boundaries • They agree to maintain a safe and respectful environment • They agree to the policies listed on this page
13. Updates to Policies
LUXXE may update its Service Policies as the brand grows. Any changes will be posted on this page with the updated effective date.
14. Contact Information
For questions about these Terms: LUXXE Concierge Email: support@laluxxe.com Phone: (253) - 777 - 6838 Concierge Availability: 9 AM – 9 PM PST
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